Terms of Service

1. Acceptance of Terms

Welcome to AJ Long Electric! By accessing or using our website (“Website”), you confirm that you have read, understood, and agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. These Terms apply to all visitors, users, and others who interact with the Website or our services. If you do not agree, please refrain from using the Website or our services. We may update these Terms at our discretion, and your continued use after such changes signifies your acceptance of the revised Terms. Check this page periodically for updates.

2. Use of Website

You may use the Website for lawful purposes only. You agree not to:

• Engage in any activity that violates applicable laws or these Terms.
• Post, upload, or transmit content that is threatening, defamatory, obscene, abusive, harassing, or otherwise objectionable.
• Interfere with the Website’s functionality, security, or other users’ experience (e.g., via hacking, viruses, or spam).

If the Website permits user-generated content (e.g., reviews or comments), you are solely responsible for your submissions and must ensure they comply with these Terms. We reserve the right to remove any content that violates these Terms without notice.

3. Services

AJ Long Electric offers electrical repair, installation, and maintenance services for residential and commercial clients in Maryland, Virginia, and the District of Columbia. Key points:

• Availability: Services are subject to availability and may change without notice.
• Estimates: Preliminary estimates provided via the Website or phone are not final and require on-site confirmation.
• Service Refusal: We reserve the right to refuse service to anyone for any reason at any time.
• Additional Terms: Scheduling, cancellations, payments, and warranties are detailed in our Service Agreement, provided at booking. Review it carefully before confirming any service.

Failure to comply with the Service Agreement may result in cancellation or additional fees.

4. Intellectual Property

All Website content—including text, logos, images, and design—is owned by AJ Long Electric or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute this content without our written consent, except for personal, non-commercial use as permitted by law.

If you submit content to the Website (e.g., photos, reviews), you grant AJ Long Electric a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide license to use, modify, publish, and display it in any media, solely for business purposes like marketing or improving our services.

5. Limitation of Liability

To the maximum extent allowed by law, AJ Long Electric, its affiliates, and representatives are not liable for:

• Indirect, incidental, special, or consequential damages (e.g., lost profits, data, or goodwill) arising from your use of the Website or services.
• Issues caused by third-party actions, such as hacking or transmission errors.
• Damages exceeding the amount you paid for the specific service in question.

For example, if an electrical service causes property damage due to our negligence, our liability is capped at the service fee you paid, unless otherwise required by law.

6. Indemnification

You agree to indemnify and hold harmless AJ Long Electric, its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your misuse of the Website or services.
• Your breach of these Terms.
• Any content you submit that infringes third-party rights or causes harm.

This applies whether the claim relates to your actions on the Website or the outcome of our electrical services.

7. Governing Law and Dispute Resolution

These Terms are governed by the laws of Maryland, USA, excluding its conflict of law rules. If a dispute arises:

• We encourage you to contact us first to resolve it informally.
• If unresolved, disputes will be settled through binding arbitration in Maryland under the American Arbitration Association’s rules.
• You waive any right to class action lawsuits or class-wide arbitration.

Arbitration offers a faster, less formal alternative to court proceedings, benefiting both parties.

8. SMS / Text Messaging Communications

When you provide your mobile phone number through our website, our online booking widget, our lead-capture form, or by speaking with our team, you consent to receive transactional SMS text messages from AJ Long Electric. Typical messages include appointment confirmations and reminders, arrival window notifications, 30-minute heads-up texts before service visits, scheduling updates, and responses to inquiries you submit.

Program: AJ Long Electric Service & Appointment Notifications. Message frequency: varies based on your interaction with us — typically 1–5 messages per service request. Message and data rates may apply per your mobile carrier’s plan.

Opt out: reply STOP to any message you receive from us at any time to cancel SMS messages. After replying STOP you may receive one final confirmation acknowledging your opt-out, and you will not receive further SMS from this program.

Help: reply HELP to any message for help, or contact us at 703-997-0026 or info@ajlongelectric.com.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Mobile carriers are not liable for delayed or undelivered messages. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, and Cricket.

For full SMS program details and our consent and opt-out policy, see our SMS Terms and our Privacy Policy.

9. Contact Us

For questions, complaints, refund requests, or feedback about these Terms or our services, reach us at:

• Email: info@ajlongelectric.com
• Phone: 703-997-0026
• Address: 2724 Dorr Ave, Suite 102, Fairfax, VA 22031

We aim to respond within 2 business days. Please include relevant details (e.g., service date, issue description) for faster assistance.