Privacy Policy

1. Introduction

Welcome to AJ Long Electric ("we," "us," or "our"). As a family-owned business with over 1,200 5-star reviews, we believe in providing exceptional service and maintaining your trust. This privacy policy outlines our commitment to protecting your personal information. If you have any questions about this policy, please contact us at info@ajlongelectric.com.

This privacy policy applies to all information collected through our website and services. By using our services, you acknowledge that you have read and understand these terms.

2. Information We Collect

We collect only the personal information necessary to provide our electrical services:

• Name and contact information (phone number, email address, physical address)
• Job site details and project requirements
• Photos or videos of your electrical systems that you share with us
• Payment information for billing purposes

We also collect some technical information automatically when you visit our website, such as your IP address and browser information, to help us improve your browsing experience and troubleshoot technical issues.

3. How We Use Your Information

We use your personal information strictly for providing our electrical services:

• To communicate with you about your electrical project
• To prepare accurate estimates and invoices
• To schedule and perform electrical work at your property
• To obtain necessary permits and comply with local electrical codes
• To follow up on completed work and provide warranty service if needed
• To improve our website functionality and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes under any circumstances.

4. Sharing Your Information

We limit sharing your information to only what is necessary to complete your electrical project:

• With local permitting authorities when required for electrical permits
• With our technicians who will perform work at your property
• With trusted service providers who help us operate our business (e.g., scheduling software, payment processors)

All third-party service providers are contractually obligated to use your information only for providing services to us and to maintain confidentiality and security standards comparable to our own.

5. SMS / Text Messaging

When you provide your phone number through our website, our online booking widget, our lead-capture form, or by speaking with us, you consent to receive SMS text messages from AJ Long Electric. We use SMS for appointment confirmations and reminders, arrival window notifications, 30-minute heads-up texts before service visits, scheduling updates, and responses to inquiries you submit.

We do not sell, rent, or share your phone number with third parties for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers may be shared only with our scheduling and dispatch service providers (e.g., Housecall Pro) and our SMS delivery provider (Twilio) for the sole purpose of delivering the service-related messages described above.

Message frequency varies based on your interaction with us. Standard message and data rates may apply per your mobile carrier.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. Reply HELP for help. After opting out, you may still receive a final confirmation message acknowledging your opt-out.

Carriers are not liable for delayed or undelivered messages. For full SMS program details, see our SMS Terms.

6. Cookies and Website Analytics

Our website uses essential cookies to ensure it functions properly. We also use analytics tools to understand how visitors use our site, which helps us improve the user experience. You can control cookie settings through your browser preferences.

These tools collect anonymous, aggregated data and do not personally identify you beyond an IP address. We use this information solely to improve our website and services.

7. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include secure data storage, encrypted transmission of sensitive information, and regular security assessments.

While we work hard to protect your information, no method of data transmission or storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.

8. Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request correction of any inaccurate information
• Request deletion of your information when no longer needed for the services provided
• Opt-out of communications like newsletters or promotional emails
• Ask questions about our privacy practices

To exercise these rights, please contact us at info@ajlongelectric.com. We will respond to your request within 30 days.

9. Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or for regulatory reasons. We will notify you of significant changes by posting a prominent notice on our website. We encourage you to review our privacy policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: info@ajlongelectric.com
• Phone: 703-997-0026
• Address: 2724 Dorr Ave, Suite 102, Fairfax, VA 22031